How to transfer one domain from server without Plesk to server with Plesk?

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6 comments

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    Rajendra C

    I need migration process of steps first to last.

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    Lev Iurev

    @Rajendra C  what of aforementioned steps do require additional clarification?

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    Lrnt (Edited )

    Hi !

    I always have an error using Site Import (FTP or SSH with root user) : Credentials are incorrect: please specify valid login and password.

    If I specify domain name in source, I get this error.

    If I specify server name, login is ok but the resources cannot be listed

    What am I missing ?

    Can you help me ?

    Thanks in advance.

  • Avatar
    Artyom Baranov

    @Lrnt,

    Hi! The issue with credentials appears if login or password (or both) are incorrect. You need to use a domain's system user credentials which can be changed (if forgotten) at Plesk > Domains > example.com > Web Hosting Access > System user

    Additionally, I recommend checking our Documentation in regards to Website Importing

  • Avatar
    Lrnt

    Thank you!

    I reset user password at Plesk > Domains > example.com > Web Hosting Access > System user.

    I still have the same error "Credentials are incorrect: please specify valid login and password."

    Is there a way to get more details about the error?

    Neither user access nor root access works.

    I am sure of the login information that I entered.

    Unfortunately, nothing in the documentation helps :(

    Now, I just need to import a huge folder (about 20G) from a server to the new one without download it on my laptop.

  • Avatar
    Ivan Postnikov

    Hello @Lrnt,

    For troubleshooting Website Import Logs I would suggest to start with this log /usr/local/psa/var/modules/site-import/sessions/.

    Correct me if I am wrong but it seems that both your servers have Plesk installed. In this case, I can suggest also trying Plesk Migrator.

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