Unable to access a domain: connection timed out

Created:

2017-03-20 09:49:53 UTC

Modified:

2017-08-08 13:17:27 UTC

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Unable to access a domain: connection timed out

Applicable to:

  • Plesk for Windows
  • Plesk for Linux

Symptoms

1. Unable to access example.com, or it's webstat page http://example.com/plesk-stat/webstat/, or it's maillist page http://list.example.com:

ERR_NETWORK_ACCESS_DENIED

2. Plesk is configured to use an external DNS server in Domains > example.com > DNS Settings. Name servers are set not to NS.example.com, but to some external DNS.

3. The IP address 203.0.113.2 is set for the domain example.com in Plesk. The dig output shows the different IP address:

# dig example.com 
...
;; QUESTION SECTION:
;example.com. IN A
;; ANSWER SECTION:
example.com. 3599 IN A 203.0.113.3

Cause

External DNS server's "A" record is set to a different server

Resolution

Set up "A" record of the Plesk server for the domain on the external DNS server side.

As a workaround, add an appropriate record like below in the hosts file on the local computer. For Linux the path to the file is /etc/hosts and for Windows the path to the file is C:\Windows\System32\drivers\etc:

203.0.113.2 example.com

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