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Email notification is sent every day from KernelCare cron task: The IP 203.0.113.2 was already used for trialing

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6 comments

  • Avatar
    MikeandBea Edwards

    I am still getting this email several times a day after removing Kernal Care as instructed above.

    The IP "my site ip" was already used for trialing on 2018-12-20

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    Alisa Kasyanova

    @MikeandBea Edwards
    Check if there is a "/etc/cron.d/kcare-cron" file. If it exists - remove it, or comment out the action line in it.

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    Lance Evans

    Hello,

    I've gone into the path for KC's control panel, and it comes up with a few options. But there is no dropdown button as described above (for uninstalls/Remove). 

    I thought I had fixed this some months ago, but now the cron emails are starting again. Perhaps I uninstalled it before? Could that be why I see no dropdown?

    In either case, would I now need to use the command line? Not my strength, and would prefer not.

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  • Avatar
    Ivan Postnikov

    Hello Lance Evans

    > Perhaps I uninstalled it before? Could that be why I see no dropdown?

    Yes, that's possible.

    I would suggest trying the CLI solution too.

    If this won't help, submit a request to Plesk Support: https://support.plesk.com/hc/en-us/articles/213608509

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    Chris Collins

    I have had Kernal Care running on all 6 servers, and have always paid on time, all servers are up to date. 

    Every morning I get 6 emails all saying "The IP xx.xx.xx.xx was already used for a trial license on 2018-09-20"

    I've tried going into the extension on each one and sync license keys, but its still happening.

    How can i stop this?

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  • Avatar
    Ivan Postnikov

    Hello Chris Collins

    In this case, consider contacting the extension vendor: https://www.cloudlinux.com/support

    They will provide you further assistance.

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