Failed to connect to sitebuilder - missing or incorrect /usr/local/sb/include/init.php

Created:

2017-03-16 03:19:25 UTC

Modified:

2017-08-08 13:45:51 UTC

1

Was this article helpful?


Have more questions?

Submit a request

Failed to connect to sitebuilder - missing or incorrect /usr/local/sb/include/init.php

Symptoms

When adding a mailbox via command line the following error is being displayed (mailbox is still being added)

# plesk bin mail -c 'user011@example.com' -passwd 'mypassword' -mbox_quota -1 -mailbox true
[2017-03-16 11:37:33] ERR [panel] Failed to connect to sitebuilder - missing or incorrect /usr/local/sb/include/init.php

SUCCESS: Creation of mailname 'user011@example.com' complete

Cause

This error occurs if the number of actually created email addresses exceeds subscription limit for the number of mailboxes. Incorrect error display is recognized as product issue #PPPM-5921 and will be addressed in the future Plesk versions.

Resolution

Check Resources of the subscription and ensure that the number of Mailboxes exceeds the number of existing email addresses + the number of email addresses you are planning to create.

Have more questions? Submit a request
Please sign in to leave a comment.