Unable to create a subscription on a service node using a XML-RPC request on multiserver: Unable to retrieve node with requested IP addresses

Created:

2017-03-15 14:22:56 UTC

Modified:

2017-08-19 03:09:18 UTC

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Unable to create a subscription on a service node using a XML-RPC request on multiserver: Unable to retrieve node with requested IP addresses

Applicable to:

  • Plesk Multi Server

Note: This article has the reference to the issue with the fix available:

  • #EXTPMS-1184 "An administrator could not create a new subscription on a service node if a public IP address was assigned to the default shared IP address."
    Fixed in:
Please consider updating your server:

Symptoms

Unable to create a subscription on a service node using a XML-RPC request. The following response returns:

<?xml version="1.0" encoding="UTF-8"?>
<packet version="1.6.8.0">
<webspace>
<add>
<result>
<status>error</status>
<errcode>1023</errcode>
<errtext>Unable to get ip id by address '203.0.113.2' from db.</errtext>
</result>
</add>
</webspace>
</packet>

Cause

This is Plesk bug with ID #EXTPMS-1184 which is planned to be fixed in future Plesk updates.

Resolution

1. Login to the Management Node via SSH.
2. Back up SlaveNodeSelectorService.php and ServiceNodeSelector.php with the following command:

# cp -a /usr/local/psa/admin/plib/modules/plesk-multi-server/library/Service/SlaveNodeSelectorService.php /root/
# cp -a /usr/local/psa/admin/plib/modules/plesk-multi-server/library/View/SubForm/ServiceNodeSelector.php /root/

3. Upload the attached SlaveNodeSelectorService.php to the /usr/local/psa/admin/plib/modules/plesk-multi-server/library/Service/ directory.
4. Upload the attached ServiceNodeSelector.php to the /usr/local/psa/admin/plib/modules/plesk-multi-server/library/View/SubForm/ directory.

Attachments:

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