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Plesk is inaccessible after installing updates: Unable to get administrator password: The system cannot find the file specified. (Error code 2)

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Julian Bonpland Mignaquy
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Plesk Onyx 17.5 for Windows kb: technical ABT: Group A

Applicable to:

  • Plesk Onyx 17.5 for Windows

Symptoms

  • After installing Plesk updates, it is not possible to access Plesk.

  • The following error is shown instead of login screen:

    CONFIG_TEXT: ERROR: Exception: Unable to get administrator password: The system cannot find the file specified. (Error code 2) at Unable to connect to pipe \\.\pipe\P_4755d610-937d-498b-a70f-6ee61941f472
    at (Con::ClientOverlappedPipe::create line 503)
    at getPassword('pwd')(PleskSrvClient::getPassword line 218)
    at (zif_get_admin_password line 277) (Helper.php:68)

  • The following errors can be found in the C:\ParallelsInstaller\autoinstaller3.log :

    CONFIG_TEXT: MSI: Error! Error writing to file: C:\Program Files (x86)\Parallels\Plesk\admin\bin\reconfigurator.exe. Verify that you have access to that directory.
    MSI (01): Error writing to file: C:\Program Files (x86)\Parallels\Plesk\admin\bin\reconfigurator.exe. Verify that you have access to that directory.

    Failed to install 'C:\ParallelsInstaller\parallels\PANEL-WIN_17.5.3\dist-msi-Microsoft-2003-i386\plesk-service-node-utilities_mu021.msi': Fatal error during installation. (Error code 1603)
    Action '<install-msi-package command-line="REINSTALL=ALL REINSTALLMODE=vmscd ADDLOCAL=ALL ALLUSERS=1 ARPSYSTEMCOMPONENT=1 REBOOT=R AUTOINSTALLER=1" />' failed with error 1603(0x00000643)
    Error: The installation of the package 'plesk-service-node-utilities' failed with code 1603. (upgrade: Upgrading Plesk Utilities...)
    Not all packages were installed.
    Please contact product technical support.

Cause

Failed update of Plesk Utilities (plesk-service-node-utilities) package.

Resolution

  1. Connect to the server using RDP .

  2. Open Command Prompt and launch Plesk Installer in the interactive console mode:

    C:\> plesk installer --console

    If Plesk command is not working, then run installer directly over the file:

    C:\> "%plesk_bin%\ai.exe" --console

  3. On the Main components list for Plesk screen make sure that Base packages of Plesk component is marked for update (with "*" sign) and proceed with the update.
    Capture.PNG

Comments

5 comments

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  • Avatar
    Mohan Raj

    What should be done if star does not appear? I followed the same instructions as well. Please let me know if anything else needs to be added. Thanks.

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    Mueen Delvi

    I tried this and I don't get a [*] for the Base packages of Plesk option. It has [=]

    What is the alternative? 

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  • Avatar
    Anton Maslov

    1. You may try to repair Plesk services:

    Plesk Reconfigurator > Repair Plesk Installation > Plesk Services .

    2. After that make sure that "Plesk Management Service" is started under Windows Services.

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  • Avatar
    Mohan Raj

    I tried the repair process also and now i am getting different error. 

     

    Here is the steps : 

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  • Avatar
    Maxim Krasikov

    Hello Mohan Raj,

    The cause of the error is not clear at the moment.
    Please contact Plesk technical support directly for assistance and troubleshooting:
    https://support.plesk.com/hc/en-us/requests/new

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