On October 19, 2021, we have enabled single-sign-on for our Plesk Support Center to provide a seamless login/account experience. This implies that you’ll be able to use a single account across any of our web-facing properties.
If you had already registered your account at MyPlesk.com/Plesk360/Platform360 please use one for login. Otherwise please re-register it using the same email address as your existing Zendesk login (support account). It’s essential that you use the same email address on our support center to ensure that your tickets stay attached to the same account.

Articles in this section

See more

Unable to update Plesk: cpio: rename failed - Is a directory

Avatar
Pavel Rozental
Updated
Follow
kb: technical ABT: Group A

Symptoms

  • Plesk is down.
  • Unable to update Plesk via autoinstaller:
     
    Installing: plesk-base-17.0.17-cos6.build1700161028.14.x86_64 [1/1]
    error: unpacking of archive failed on file /etc/sw/keys/lock/repository: cpio: rename failed - Is a directory

Cause

Under investigation.

Resolution

Remove directory /etc/sw/keys/lock/repository and reinstall microupdates:

# rm -rf /etc/sw/keys/lock/repository
# plesk installer --select-release-current --reinstall-patch --upgrade-installed-components

Comments

0 comments

Please sign in to leave a comment.

Have more questions? Submit a request

Related articles