If subscription is created using "Add Domain" button, it is getting unsynced after service plan change

Created:

2017-03-10 11:59:23 UTC

Modified:

2017-08-16 16:48:33 UTC

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If subscription is created using "Add Domain" button, it is getting unsynced after service plan change

Applicable to:

  • Plesk 12.5 for Linux

Symptoms

  • If a subscription is created under a reseller using the Add Domain button at Customers > John Doe > Domains , there is no field to select a service plan and the subscription is assigned to the default service plan for reseller.
  • When changing the service plan to a necessary one for the newly created subscription using the Change Plan button at Customers > John Doe > Subscriptions , service plan is changed successfully, but the subscription become Unsynced , although old and new plans are the same.

Cause

It is a Plesk bug with ID # PPPM-5906 . The fix is planned to be included on one of the future Plesk updates.

Resolution

As a workaround, create a new subscriptions using the Add Subscription button at Customers > John Doe > Subscriptions .

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