Articles in this section

See more

A PrestaShop website installed via Plesk Applications fails to load with ERR_TOO_MANY_REDIRECTS

Avatar
Kuzma Ivanov
Updated
Follow
Plesk for Windows Plesk for Linux kb: technical

Applicable to:

  • Plesk for Linux
  • Plesk for Windows

Symptoms

  • When opening a PrestaShop website in a web-browser, it fails to load with:

    PLESK_INFO: ERR_TOO_MANY_REDIRECTS

    OR

    PLESK_INFO: The page isn’t redirecting properly

  • The Permanent SEO-safe 301 redirect from HTTP to HTTPS option is enabled at Domains > example.com > Hosting Settings.

Cause

By default, SSL encryption is disabled in PrestaShop settings.

Resolution

  1. Log in to PrestaShop as an Administrator at Domains > example.com > Prestashop > Backoffice Page.

  2. In PrestaShop Backoffice, click Shop Parameters (under Configure) > General.

  3. Click "Yes" next to Enable SSL and click Save to apply the changes.

  4. Then click "Yes" next to Enable SSL on all pages and click Save to apply the changes.


    Click on the picture to enlarge.

    PrestaShop General Settings

  5. Refresh the page on your PrestaShop website.

Comments

3 comments

Sort by Date Votes

Please sign in to leave a comment.

Have more questions? Submit a request

Related articles