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A PrestaShop website installed via Plesk Applications fails to load with ERR_TOO_MANY_REDIRECTS

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Kuzma Ivanov
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Plesk for Windows Plesk for Linux kb: technical ABT: Group A

Applicable to:

  • Plesk for Linux
  • Plesk for Windows

Symptoms

  • When opening a PrestaShop website in a web-browser, it fails to load with:

    PLESK_INFO: ERR_TOO_MANY_REDIRECTS

    PLESK_INFO: The page isn’t redirecting properly

  • The Permanent SEO-safe 301 redirect from HTTP to HTTPS option is enabled at Domains > example.com > Hosting Settings.

Cause

By default, SSL encryption is disabled in PrestaShop settings.

Resolution

  1. Log in to Plesk.

  2. Log in to PrestaShop as an Administrator at Domains > example.com > Prestashop > Backoffice Page.

  3. In PrestaShop Backoffice, click Shop Parameters (under Configure) > General.

  4. Click "Yes" next to Enable SSL and click Save to apply the changes.

  5. Then click "Yes" next to Enable SSL on all pages and click Save to apply the changes.


    Click on the picture to enlarge.

    PrestaShop General Settings

  6. Refresh the page on your PrestaShop website.

Comments

6 comments

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  • Avatar
    Carlos Ramos

    EXCELENT!!! THANKS!!!

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  • Avatar
    Olivier Kra

    Thanks, Very helpful.

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  • Avatar
    Laurent Ah Koon

    You saved my life and time!

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  • Avatar
    Hector Yoso Oki Suehara

    You need to login from the Backoffice, I was using the direct link from the plesk panel, and wasn't showing the Parameters nor the setup section. 

     

    Just my 2 cents. 

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  • Avatar
    Rahul K Shinde

    When I go to shop parameters > General  it again redirect  back to main site URL and end up in redirect loop.

    Other links works mostly ,just the shop parameters links are getting back.

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  • Avatar
    Rahul K Shinde

    Hmm, I see there were extra redirect parameters in the nginx settings. Hence it was redirecting Removed it now and its working.

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