Applicable to:
- Plesk for Linux
Symptoms
-
When installing a PrestaShop application in Plesk at Domains > example.com > Applications, the following error message appears:
PLESK_ERROR: Installation of Prestashop at http://example.com/prestashop failed. Non-zero exit status returned by script. Output stream: 'Link to database cannot be established:
SQLSTATE[HY000] [1045] Access denied for user 'prestashop_1'@'localhost' (using password: YES)'.
Error stream: 'Link to database cannot be established:SQLSTATE[HY000] [1045] Access denied for user 'prestashop_1'@'localhost' (using password: YES)'. -
Previous installation of PrestaShop was interrupted/unsuccessful.
Cause
An installation of PrestaShop fails if the previous attempt has been interrupted/unsuccessful.
This is a Plesk bug with ID PPPM-7180, which is planned to be fixed in future product updates.
Resolution
As a workaround:
-
Go to File Manager of the domain, where PrestaShop has failed to be installed, and remove the directories that have been created during the previous interrupted/unsuccessful installation:
-
Re-run the PrestaShop installation.
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