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Unable to access the Updates & Upgrades page when the server hostname is hosted on the Cloudflare side: ERR_CONNECTION_TIMED_OUT

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Ivan Kamnev
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Plesk for Windows Plesk for Linux kb: technical ABT: Group B

Applicable to:

  • Plesk for Linux
  • Plesk for Windows

Symptoms

  • Unable to open the Plesk > Tools & Settings > Updates & Upgrades (Updates) page, with the error below:

    CONFIG_TEXT: This site can’t be reached
    ERR_CONNECTION_TIMED_OUT

  • The Updates & Upgrades (Updates) page successfully opens via https://203.0.113.2:8447 link( where 203.0.113 is the server IP address).
  • Using the DNS Checker utility it can be found that the DNS of the server hostname is hosted on the Cloudflare side:
    flare.png

Cause

The Cloudflare does not support proxy over 8447 port.

Resolution

Solution I

1. Log into Plesk using the server IP address instead of the server hostname, the link should be as shown below:

CONFIG_TEXT: https://203.0.113.2:8443

2. Go to Tools & Settings > Updates & Upgrades (Updates) page.

Solution II
Directly access Updates & Upgrades (Updates) via Internet browser using the link below:

CONFIG_TEXT: https://203.0.113.2:8447

Comments

7 comments

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  • Avatar
    Maxim Krasikov

    Hello @Mario !

    Thank for sharing the information.

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  • Avatar
    Chris McGee

    I don't know if something has changed within the last month, but I just tried Mario's posted solution and I can now access that "Updates" area of Plesk.

    Attempting to reach the site via IP:8447 still gives me an "ERR_CONNECTION_RESET" error. But since I can reach it via the Plesk GUI, then I'm okay for now.

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    Mario

    Hi, 

    Did anyone find a solution/workaround for CF? To me, they said I need an Enterprise account in order to access 8447.

    Thanks

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  • Avatar
    Mario

    Thanks, 

     

    I was getting an "ERR_CONNECTION_TIMED_OUT" error there too. However, I found a workaround on one of your KB's:

    1) Access port 8443 by IP (https://server_IP:8443)

    2) Navigate to "HOME > Tools & Settings > Updates and Upgrades "

    Hope it helps others.

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    Julian Bonpland Mignaquy

    Chris McGee what error do u get when accessing via both options?

     

    You can also access via command line in windows or via ssh in linux with 'plesk installer' command.

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  • Avatar
    Chris McGee

    Neither of the solutions works for me. Thinking about ditching Cloudflare.

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  • Avatar
    Nikita Nikushkin

    Hi @Mario,

    As a workaround, open Plesk Installer on port 8447 by specifying the server IP address:

    https://203.0.113.2:8447

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