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Unable to access the Updates & Upgrades page when the server hostname is hosted on the Cloudflare side: ERR_CONNECTION_TIMED_OUT

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7 comments

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    Mario

    Hi, 

    Did anyone find a solution/workaround for CF? To me, they said I need an Enterprise account in order to access 8447.

    Thanks

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    Nikita Nikushkin

    Hi @Mario,

    As a workaround, open Plesk Installer on port 8447 by specifying the server IP address:

    https://203.0.113.2:8447

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    Mario

    Thanks, 

     

    I was getting an "ERR_CONNECTION_TIMED_OUT" error there too. However, I found a workaround on one of your KB's:

    1) Access port 8443 by IP (https://server_IP:8443)

    2) Navigate to "HOME > Tools & Settings > Updates and Upgrades "

    Hope it helps others.

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    Maxim Krasikov

    Hello @Mario !

    Thank for sharing the information.

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    Chris McGee

    Neither of the solutions works for me. Thinking about ditching Cloudflare.

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    Julian Bonpland Mignaquy

    Chris McGee what error do u get when accessing via both options?

     

    You can also access via command line in windows or via ssh in linux with 'plesk installer' command.

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    Chris McGee

    I don't know if something has changed within the last month, but I just tried Mario's posted solution and I can now access that "Updates" area of Plesk.

    Attempting to reach the site via IP:8447 still gives me an "ERR_CONNECTION_RESET" error. But since I can reach it via the Plesk GUI, then I'm okay for now.

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