Applicable to:
- Plesk for Linux
Symptoms
- Cannot open the Updates & Upgrades page:
CONFIG_TEXT: This site can’t be reached
ERR_CONNECTION_TIMED_OUT - Updates & Upgrades redirects to
https://example.com:8447; - The
https://203.0.113.2:8447is opening successfully; - DNS are managed by CloudFlare:
# dig +trace servername.com
; <<>> DiG 9.8.2rc1-RedHat-9.8.2-0.62.rc1.el6_9.2 <<>> +trace servername.com
;; global options: +cmd
...
servername.com. 172800 IN NS john.ns.cloudflare.com.
servername.com. 172800 IN NS dell.ns.cloudflare.com.
;; Received 173 bytes from 2001:500:d937::30#53(2001:500:d937::30) in 100 ms
servername.com. 300 IN A 104.18.50.15 <<<< CloudFlare IP address
servername.com. 300 IN A 104.18.51.15 <<<< CloudFlare IP address
;; Received 65 bytes from 2400:cb00:2049:1::adf5:3bb9#53(2400:cb00:2049:1::adf5:3bb9) in 98 msNote: it is possible to check DNS records of the servername.com using online tools.
Cause
Incorrect settings on the CloudFlare side.
Resolution
Open the port 8447 on CloudFlare side or connect to the installer directly using the server IP address.
Contact CloudFlare support for more information - https://support.cloudflare.com/
Comments
4 comments
Hi,
Did anyone find a solution/workaround for CF? To me, they said I need an Enterprise account in order to access 8447.
Thanks
Hi @Mario,
As a workaround, open Plesk Installer on port 8447 by specifying the server IP address:
https://203.0.113.2:8447
Thanks,
I was getting an "ERR_CONNECTION_TIMED_OUT" error there too. However, I found a workaround on one of your KB's:
1) Access port 8443 by IP (https://server_IP:8443)
2) Navigate to "HOME > Tools & Settings > Updates and Upgrades "
Hope it helps others.
Hello @Mario !
Thank for sharing the information.
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