Applicable to:
- Plesk for Linux
Symptoms
- Cannot open the Tools & Settings > Updates & Upgrades page:
CONFIG_TEXT: This site can’t be reached
ERR_CONNECTION_TIMED_OUT - Tools & Settings > Updates & Upgrades redirects to
https://example.com:8447; - The
https://203.0.113.2:8447is opening successfully; - DNS is managed by CloudFlare:
# dig +trace servername.com
; <<>> DiG 9.8.2rc1-RedHat-9.8.2-0.62.rc1.el6_9.2 <<>> +trace servername.com
;; global options: +cmd
...
servername.com. 172800 IN NS john.ns.cloudflare.com.
servername.com. 172800 IN NS dell.ns.cloudflare.com.
;; Received 173 bytes from 2001:500:d937::30#53(2001:500:d937::30) in 100 ms
servername.com. 300 IN A 104.18.50.15 <<<< CloudFlare IP address
servername.com. 300 IN A 104.18.51.15 <<<< CloudFlare IP address
;; Received 65 bytes from 2400:cb00:2049:1::adf5:3bb9#53(2400:cb00:2049:1::adf5:3bb9) in 98 msNote: it is possible to check DNS records of the servername.com using online tools.
Cause
CloudFlare does not support proxy over 8447 port
Resolution
Open Plesk using IP address:
https://203.0.113.2:8443 > Tools & Settings > Updates & Upgrades
Comments
4 comments
Hi,
Did anyone find a solution/workaround for CF? To me, they said I need an Enterprise account in order to access 8447.
Thanks
Hi @Mario,
As a workaround, open Plesk Installer on port 8447 by specifying the server IP address:
https://203.0.113.2:8447
Thanks,
I was getting an "ERR_CONNECTION_TIMED_OUT" error there too. However, I found a workaround on one of your KB's:
1) Access port 8443 by IP (https://server_IP:8443)
2) Navigate to "HOME > Tools & Settings > Updates and Upgrades "
Hope it helps others.
Hello @Mario !
Thank for sharing the information.
Please sign in to leave a comment.