SmarterMail webmail is loading endlessly

Created:

2017-03-07 10:27:11 UTC

Modified:

2017-08-08 13:43:32 UTC

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SmarterMail webmail is loading endlessly

Applicable to:

  • Plesk for Windows

Symptoms

1. SmarterMail webmail is not available and loading endlessly

2. webmail(smwebmail) site in the IIS is running

3. Smarter Mail Web Server in Home > Control Panel > Services is disabled

4. Smarter Mail service in IIS is enabled

How does Smartermail webmail operate with and without using Plesk?

Cause

SmarterMail webmail configured manually in the IIS server to other IP and port

Resolution

During SmarterMail installation the webmail(smwebmail) site is automatically created in IIS and bind the default port related. So this port should not be busy, in order to website in IIS enabled successfully.

Switch off the manually created webmail site in IIS, or disable the webmail(smwebmail), that is created automatically.

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