Applicable to:
- Plesk for Linux
Symptoms
When trying to open the menu Tools & Settings > Updates (or Updates and Upgrades) on a Plesk for Linux server, the following error is shown:
Cause
The package psa-autoinstaller is corrupted.
Resolution
-
Connect to the server using SSH.
-
Reinstall the package
psa-autoinstallerfrom http://autoinstall.plesk.com/:Plesk Obsidian 18.0.33 on CentOS 7# rpm -Uhv --force http://autoinstall.plesk.com/PSA_18.0.33/dist-rpm-CentOS-7-x86_64/opt/updater/psa-autoinstaller-3.33.0-1centos.7.210121.1819.x86_64.rpm
Plesk Onyx 17.8 on CentOS 7# rpm -Uhv --force http://autoinstall.plesk.com/PSA_17.8.11/dist-rpm-CentOS-7-x86_64/opt/updater/psa-autoinstaller-3.22.14-0centos.7.190117.1649.x86_64.rpm
Plesk Onyx 17.5 on CentOS 7# rpm -Uhv --force http://autoinstall.plesk.com/PSA_17.5.3/dist-rpm-CentOS-7-x86_64/opt/updater/psa-autoinstaller-3.21.0-centos7.17031018.x86_64.rpm
Plesk Onyx 17.5 on Ubuntu 16.04# wget http://autoinstall.plesk.com/PSA_17.5.3/dist-deb-Ubuntu-16.04-x86_64/opt/updater/psa-autoinstaller_3.21.0-ubuntu16.04.17031018_amd64.deb
# dpkg -i psa-autoinstaller_3.21.0-ubuntu16.04.17031018_amd64.debNote: Other versions can be downloaded from http://autoinstall.plesk.com/ > Choose the Plesk version > Choose the OS version from the folder dist-* > opt > updater.
-
In case the issue persists, rename the following directories, kill autoinstaller processes and restart Plesk Installer:
# mv /var/cache/parallels_installer{,.bk}
# mv /root/parallels{,.bk}
# mv /root/.autoinstaller{,.bk}
# for PID in `ps awufx | egrep autoinstaller | egrep -v grep | awk '{print $2}'`; do kill -9 $PID; done
Comments
8 comments
Hello,
I'm currently having the exact same message when visiting that page. at step 2 (Resolution) that command is for CentOS 7, what command would it be for Ubuntu since I'm running Ubuntu 16.04.
Thank you!
Thijs
@Thijs, Hi!
The article was updated accordingly.
Hello,
Updated to 17.8.11 Update #5 5 minutes ago. Facing this problem, what should I do sir? Do I have to change the link http://autoinstall.plesk.com/PSA_17.5.3/dist-rpm-CentOS-7-x86_64/opt/updater/psa-autoinstaller-3.21.0-centos7.17031018.x86_64.rpm for Plesk 17.8.11 on CentOS 7?
Thank you in advance
Hello, try the following one: http://autoinstall.plesk.com/PSA_17.8.11/dist-rpm-CentOS-7-x86_64/opt/updater/psa-autoinstaller-3.22.11-0centos.7.180221.1553.x86_64.rpm
hi !
i had 18.0.21(obsidian) and it failed to upgrade to 18.0.23 (receveid an email) and had same msg : can't connect to backend: No such file or directory
Any idea ?
Thanks
Hi Dimitri,
Have you tried the steps provided from the article?
To go to http://autoinstall.plesk.com/PSA_18.0.21/ select your dist-* / opt / updater, downloaded the psa-autoinstaller package and installed it into the server?
And if you installed it, did you also follow the step 3?
Hello,
I have the same problem after updating to 18.0.24 .
When clicking on "install or remove components" I get "Can't connect to backend: No such file or directory".
What I tried:
# rpm -Uhv --force http://ch.origin.autoinstall.plesk.com/PSA_18.0.24/dist-rpm-CentOS-7-x86_64/opt/updater/psa-autoinstaller-3.24.0-1centos.7.200213.0959.x86_64.rpm
# mv /var/cache/parallels_installer{,.bk}
# mv /root/parallels{,.bk}
# mv /root/.autoinstaller{,.bk}
# for PID in `ps awufx | egrep autoinstaller | egrep -v grep | awk '{print $2}'`; do kill -9 $PID; done
No success, same error.
Please help...
Hello @Florian Werbinek
Please submit a ticket to us https://support.plesk.com/hc/en-us/articles/213608509-How-to-submit-a-request-to-Plesk-support-
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