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Website preview shows 404 error

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Pavel Rozental
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Applicable to:

  • Plesk for Windows

Symptoms

  • Website preview for example.com redirects to HTTPS and shows 404 not found or This site can’t be reached error or Connection reset error.
  • Default site example.com is set for the IP address in Tools & Settings > IP Addresses > 203.0.113.2:
    2017_09_06_00_13_36_IP_address_203.0.113.2_on_the_interface_venet0_Plesk_Onyx_17.5.3.png
  • example.com has HTTPS binding.

Cause

After default site with HTTPS is being used, corresponding binding did not appear in IIS > Sites > example.com > Bindings.

Resolution

Note: Below resolution implies that you have admin access to Plesk. In case you do not have an admin access to Plesk contact your hosting provider.

  1. Log into Plesk under admin account.
  2. Change default site in Tools & Settings > IP Addresses > 203.0.113.2 to 'None' or use any non-SSL website for it:
    2017_09_06_00_16_44_IP_address_203.0.113.2_on_the_interface_venet0_Plesk_Onyx_17.5.3.png

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