Reconfiguration of website in IIS fails with the error: A member could not be added to or removed from the local group because the member does not exist. (Error code 1387)

Created:

2017-03-06 16:12:59 UTC

Modified:

2017-08-08 13:43:10 UTC

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Reconfiguration of website in IIS fails with the error: A member could not be added to or removed from the local group because the member does not exist. (Error code 1387)

Applicable to:

  • Plesk Onyx for Windows
  • Plesk 12.5 for Windows

Symptoms

Reconfiguration of website in IIS fails with the error:

Repair web server configuration for all domains? [Y/n] y
Repairing web server configuration for all domains .............. [FAILED]
- Repairing domain 'example.com' failed: A member could not be
added to or removed from the local group because the member
does not exist. (Error code 1387) at
NetLocalGroupAddMembers(IWPG_johndoe,
IWPD_1(johndoe))
at (VSID::addGroupMember line 601)
at addHosting(example.com)(WebServerManager::addHosting
line 3541)
at execute console command
--reconfigure-vhost(vconsoleapp::start line 100)
at execute "C:\Program Files
(x86)\Parallels\Plesk\admin\bin64\websrvmng.exe"
--reconfigure-vhost "--vhost-config=tmpD9C3.tmp"
"--config="(vconsoleapp::run line 117)
(Error code 1)

Cause

System user IWPD_1(johndoe) is missing

Resolution

  1. Open Local Users and Groups snap-in from command prompt:

    > lusrmgr.msc
    
  2. In Users frame add New User :
    • name: IWPD_1(johndoe)
    • description: Plesk IIS Worker Process Identity Account
    • Check only User cannot change password , Password never expires
    • In Member Of tab add psacln , IWPG_johndoe groups
  3. Recreate site example.com once again:

    plesk repair web example.com
    
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