On October 19, 2021, we have enabled single-sign-on for our Plesk Support Center to provide a seamless login/account experience. This implies that you’ll be able to use a single account across any of our web-facing properties.
If you had already registered your account at Plesk 360 (formerly known as My Plesk) please use one for login. Otherwise please re-register it using the same email address as your existing Zendesk login (support account). It’s essential that you use the same email address on our support center to ensure that your tickets stay attached to the same account.

NOTIFY messages are not sent to NS server specified in a SOA record

Follow

Comments

8 comments

  • Avatar
    Edu

    This is not working un Ubuntu distros.

    0
    Comment actions Permalink
  • Avatar
    Ivan Postnikov

    Hello Edu

    Generally, the described procedure is identical for Ubuntu.

    Could you let me know the Ubuntu version you have and is there any error message displayed for you?

    0
    Comment actions Permalink
  • Avatar
    Edu

    Hi Ivan, 

    Currently using Ubuntu 18 LTS and plesk 18 , we see no error message anywhere from bind.

    We used tcpdump to monitor notifies and we see them going after all NS but SOA. Bind reloads correctly without errors.. etc.. looks like bind is just ignoring this option. Even filled a bug into BIND gitlab, and they said could not reproduce the issue.

    0
    Comment actions Permalink
  • Avatar
    Ivan Postnikov

    Edu

    Thank you for the information.

    Please, submit a request to Plesk Support so that we could look for a possible solution because the deeper investigation is required.

    0
    Comment actions Permalink
  • Avatar
    B Pfleging

    Ivan Postnikov In case of a hidden primary configuration, why doesn't the Plesk server show up in the dropdown list as potential primary name server to be set for SOA

    0
    Comment actions Permalink
  • Avatar
    Bulat Tsydenov

    Hi B Pfleging!

    Can you please clarify what "hidden primary configuration" means? Please provide more details.

    0
    Comment actions Permalink
  • Avatar
    B Pfleging

    Hi Bulat Tsydenov I refer to a hidden master configuration, i.e. where the Plesk server is in charge of managing all records for a domain but only another server (or multiple) are used as public servers.

    0
    Comment actions Permalink
  • Avatar
    Bulat Tsydenov

    B Pfleging

    It's not listed because Plesk takes only NS records listed in the domain's DNS zone as possible options.
    If you believe that it can be improved, feel free to submit a feature request on our Plesk Uservoice,  the top-ranked suggestions are likely to be included in future product updates.

    0
    Comment actions Permalink

Please sign in to leave a comment.

Have more questions? Submit a request