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How to use Mail Importing feature in Plesk?

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Ekaterina Babenko
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Plesk for Windows Plesk for Linux kb: how-to

Applicable to:

  • Plesk for Linux
  • Plesk for Windows

Question

Mail Importing feature which comes with Site Import extension can:

  • Migrate mail content from 3rd party mail service to Plesk;
  • Move mail content between domains in Plesk;

Answer

To move mail content:

  1. Log into Plesk;
  2. Install Site Import extension;
  3. Go to Domains > example.com > Mail Importing > Import mail messages;
  4. Specify the email and password of the source mailbox.
    Specify the email and password of the source mailbox
  5. Choose the destination mailbox. Existing mailbox can be chosen from drop down list or new one created. For new mailbox specify it's name and password:
    Specify the email and password of the source mailbox
  6. Click OK.

Note: If DNS for source mail server already changed and source server name not resolved to correct source IP address, specify source server Ip address in the Source IMAP host filed in Show advanced options.

Note: If Site Import extension already installed, but Mail Importing button absent, update Site Import extension to the latest version.

 

Additional Information

Importing Mail

Comments

6 comments

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  • Avatar
    Horacio Stolovitzky

    Do you plan to support batch import?

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    Alisa Kasyanova

    @Horacio Stolovitzky
    Hi! There are no such plans yet, but feel free to vote for this feature on our UserVoice portal. Our developers are constantly monitoring the suggestions, and the most demanded ones are implemented in the next Plesk versions.

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    Jakob Alexander Eichler

    Hi, unfortunately, after reimporing/updating accounts, all e-mail addresses that I imported dsiappeared from the overview, but in the file: /usr/local/psa/var/modules/site-import/sessions/mail-migration-7/mail_migration_settings.json all adresses are still visible.

    How can I restore my import status?

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    Julian Bonpland Mignaquy

    Hi @Jakob,

    If I understood correctly after importing the mail content the mailboxes disappeared from Domains >example.com > Email Addresses.

    Please open a support ticket with us so we can work on this issue: https://support.plesk.com/hc/en-us/articles/213608509-How-to-submit-a-request-to-Plesk-support-

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    Javier Cota

    Hello

    I'm using Site Import Versión 1.4.5-411 in Plesk Onyx v17.8.11_build1708180301.19 os_RedHat el6.

    I'm having issues with all email migrations. All migrated mails from a remote server appear to have changed encoding or format in the destination mailbox.

    When the mails are downloaded in a mail client like Outlook or Mail (mac) all messages appear without subject, or from address message body is text with no images or format at all.

    I've tried this with 2 different customers with different domains and from different cpanel servers with the same result.

     

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    Anton Maslov

    Hello Javier Cota it is required to open a support ticket with us so we can work on this issue: https://support.plesk.com/hc/en-us/articles/213608509-How-to-submit-a-request-to-Plesk-support-

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