Cannot upgrade Plesk: YumRPMCheckError: glibc(x86-32) is needed

Symptoms

Cannot upgrade the plesk server from 12.5 to 17.5 and get follow error:

CONFIG_TEXT: Fatal error during packages installation: [u'ERROR with transaction check vs depsolve:', 'glibc(x86-32) is needed by psa-drweb-configurator-17.5.3-cos7.build1705170317.16.x86_64']
YumRPMCheckError: [u'ERROR with transaction check vs depsolve:', 'glibc(x86-32) is needed by psa-drweb-configurator-17.5.3-cos7.build1705170317.16.x86_64']

The following glibc* packages are installed:

# rpm -qa | grep glibc
glibc-headers-2.17-157.el7_3.5.x86_64
glibc-common-2.17-157.el7_3.5.x86_64
glibc-2.17-157.el7_3.5.x86_64
glibc-devel-2.17-157.el7_3.5.x86_64

Cause

The x32 version of glibc package is not installed.

Resolution

Note: if you don't have root access to Plesk server via SSH, contact your hosting provider regarding the issue

1. Login to the server over SSH

2. Download and isntall the necessary package:

# wget http://mirror.centos.org/centos/7/updates/x86_64/Packages/glibc-2.17-157.el7_3.5.i686.rpm
# yum localinstall glibc-2.17-157.el7_3.5.i686.rpm