Applicable to:
- Plesk for Linux
Symptoms
-
Unable to open main or other pages and files inside a domain:
PLESK_INFO: Forbidden
Error 403 -
The following error can be found in
/var/www/vhosts/system/example.com/logs/proxy_error_log:CONFIG_TEXT: [error] 32190#0: *18506 open() "/var/www/vhosts/example.com/httpdocs/folder/file.txt" failed (13: Permission denied), client: 192.0.2.2, server: example.com, request: "GET /folder/test.txt HTTP/2.0", host: "203.0.113.2"
or
CONFIG_TEXT: Error 71.229.240.164 1307#0: *355 open() "/var/www/vhosts/example.com/crm.example.com/crm/cache/include/javascript/sugar_grp_yui_widgets.js" failed (13: Permission denied) nginx error
- Some website files shows "ERR_INCOMPLETE_CHUNKED_ENCODING" or "err_spdy_protocol_error" in browser's console
Cause
Wrong permissions on the directory /var/www/vhosts/example.com/httpdocs/folder/ or /var/www/vhosts/example.com/
Resolution
-
Connect to a Plesk server using SSH.
-
Correct permissions on the directory using the following commands:
# plesk repair fs example.com -y
# cd /var/www/vhosts/example.com/httpdocs
# find . -type d -exec chmod 755 {} \;
# find . -type f -exec chmod 644 {} \;
# chown -R johndoe:psacln .where
johndoeis a system user of the affected subscription.
Warning: Note that permissions 755 and 644 in the commands above are just an example, permissions might be different based on the CMS that is used.
Comments
4 comments
Hi @Bruce Hudson,
I am glad to hear that the article helped you! As for the contacting Plesk Support, instead of using support subscription you can get in contact with our partner that provided you with the license key or buy the license key directly from us: https://support.plesk.com/hc/en-us/articles/213608509-How-to-submit-a-request-to-Plesk-support-
Hello @Jan,
As I understood, you have an error 403 but this article does not help.
I can suggest the following article with troubleshooting steps and links to articles which may help:
https://support.plesk.com/hc/en-us/articles/115001874705--HUB-403-Forbidden-on-Plesk-for-Linux
This solution comes up when 403 forbidden error prevents me from talking to representative or buying plesk subscription. My issue is contacting Plesk.
nicht die Lösung in meinem Fall ist ... erschien plötzlich ...
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