Plesk backup file is corrupted: Can not create temporary dir with the template: No such file or directory

Symptoms

• The downloaded backup does not contain valid data and has the following content:

  CONFIG_TEXT: Can not create temporary dir with the template '/backups/tmp/repo_transport_tmp_ykWcuS': No such file or directory.

• Migration log /usr/local/psa/PMM/logs/migration.log contains the following error:

  CONFIG_TEXT: INFO: CantCreateTempDir[76931fac-9dab-42b3-86c2-48b87d6ae33f]: Can not create temporary dir with the template '/backups/tmp/pmm-de-tmp-repo-JskFbQ': No such file or directory. [./TempFile.cpp:117]

• Default server backup repository is changed:

  # grep DUMP /etc/psa/psa.conf
  DUMP_D /backups
  DUMP_TMP_D /backups/tmp

• Directory specified in DUMP_TMP_D variable does not exist:

  # ls -ld /backups/tmp
  ls: cannot access /backups/tmp: No such file or directory

  Or directory specified in DUMP_TMP_D variable has invalid permissions:

  # stat -c "%a %U %G %n" /backups/tmp
  0744 user group /backups/tmp

Cause

Misconfiguration of the backup repository.

Resolution

1. Connect to the server via SSH

   Note: If direct SSH access to the server is not possible, contact server administrator for further assistance.

2. Create and/or set valid permissions to the directory specifed in DUMP_TMP_D variable with the following commands:

   # mkdir -p /backups/tmp
   # chmod 1777 /backups/tmp
   # chown root:root /backups/tmp