- Plesk for Linux
- Plesk for Windows
Website's sub-domain sub.example.com cannot be opened with the following error:
This site can’t be reached DNS_PROBE_FINISHED_NXDOMAIN
Website example.com is accessible without any issues.
DNS query for subdomain sub.example.com returns empty answer:
# dig +short sub.example.com
Missing DNS record (type A) for subdomain sub.example.com.
If DNS zone is managed by DNS server on Plesk:
1. Log into Plesk.
2. Add record (type A) for www.example.com in Plesk > Domains > example.com > DNS Settings .
Record type: A
Domain name: sub.example.com
IP Address: 203.0.113.2
sub.example.com - name of the subdomain.
203.0.113.2 - IP address of the server.
If DNS zone is managed by DNS provider:
Contact DNS provider to create missing A recors.