- Plesk for Linux
- Plesk for Windows
Website's subdomain subdomain.example.com hosted in Plesk cannot be opened with the following error:
CONFIG_TEXT: This site can’t be reached DNS_PROBE_FINISHED_NXDOMAIN
Main domain example.com is accessible without any issues.
DNS checker https://mxtoolbox.com/ shows that DNS record is not published:
DNS query for subdomain sub.example.com returns empty answer:
# dig +short subdomain.example.com
Missing DNS record (type A) for subdomain sub.example.com.
If DNS zone is managed by DNS server on Plesk:
2. Add record (type A) for www.example.com in Plesk > Domains > example.com > DNS Settings .
Record type: A
Domain name: sub.example.com
IP Address: 203.0.113.2
sub.example.com - name of the subdomain.
203.0.113.2 - IP address of the server.
If DNS zone is managed by DNS provider:
Contact DNS provider to create required A record for domain sub.example.com.