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Unable to open subdomain one.example.com: This site can’t be reached DNS_PROBE_FINISHED_NXDOMAIN

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Daria Gavrilova
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Applicable to:

  • Plesk for Linux
  • Plesk for Windows

Symptoms

  • Website's subdomain one.example.com cannot be opened with the following error:

    CONFIG_TEXT: This site can’t be reached
    DNS_PROBE_FINISHED_NXDOMAIN

    OR

    CONFIG_TEXT: This site can’t be reached
    ERR_NAME_NOT_RESOLVED

  • The main domain example.com is accessible without any issues.

  • The DNS checker https://mxtoolbox.com/ shows that DNS record is not published:

    Screenshot.png

Cause

Missing DNS record (type A) for subdomain one.example.com.

Resolution

If DNS zone is managed by DNS server in Plesk
  1. Log into Plesk UI.
  2. Add record (type A) for the one.example.com subdomain via Plesk > Domains > example.com > DNS Settings > Add Record:

    Screenshot_2.png

  3. Click the OK button.

If DNS zone is managed by DNS provider

Contact DNS provider (registrar side) to create required A record for domain one.example.com.

Additional information

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