Applicable to:
- Plesk for Linux
- Plesk for Windows
Symptoms
-
Website's subdomain
one.example.com
cannot be opened with the following error:CONFIG_TEXT: This site can’t be reached
DNS_PROBE_FINISHED_NXDOMAINOR
CONFIG_TEXT: This site can’t be reached
ERR_NAME_NOT_RESOLVED -
The main domain
example.com
is accessible without any issues. -
The DNS checker https://mxtoolbox.com/ shows that DNS record is not published:
Cause
Missing DNS record (type A) for subdomain one.example.com
.
Resolution
If DNS zone is managed by DNS server in Plesk
- Log into Plesk UI.
- Add record (type A) for the
one.example.com
subdomain via Plesk > Domains > example.com > DNS Settings > Add Record: -
Click the OK button.
If DNS zone is managed by DNS provider
Contact DNS provider (registrar side) to create required A record for domain one.example.com
.
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