Plesk site preview function is not working

Created:

2017-02-26 22:34:12 UTC

Modified:

2017-08-08 13:19:02 UTC

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Plesk site preview function is not working

Applicable to:

  • Plesk 12.5 for Linux

Symptoms

  1. Plesk is behind a NAT.

  2. Incorrect site preview link is opening:

    http://<PRIVATE_IP>/plesk-site-preview/www.example.com/<PRIVATE_IP>/ 
    

    instead of correct one:

    http://<PUBLIC_IP>/plesk-site-preview/www.example.com/<PRIVATE_IP>/ 
  3. In Hosting Settings of the domain preferred name is set to www OR there is redirection to www is configured for this domain (WordPress modules, .htaccess file, etc)

Cause

This issue has been considered as software issue #PPPM-4053 and will be fixed in future product updates.

Resolution

As a workaround, set preferred domain as None in Hosting Settings for the domain. If redirection is configured not in Plesk UI, disable it in external configuration file.

Also, this is possible to change the first IP in URL to a public one instead of private.

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