- Plesk Onyx 17.0 for Windows
Note: This article has the reference to the issue with the fix available:
- #PPPM-5812 "DKIM settings could not be managed if SmarterMail 14.x or earlier was installed on the server."
SmarterMail 14.x or older is installed on the server
Enabling the option DKIM spam protection at Tools & settings > Mail server settings returns the following error:
Enabling Use DKIM spam protection system to sign outgoing email messages at Domains > example.com > Mail settings returns the following error:
PLESK_ERROR: SOAP ERROR: GenerateDKIMCert(server.example.com, 1024, default) failed: Error code 0x803d0013. Error message: The body of the received message contained a fault. Fault reason: Unable to handle request. The action 'http://tempuri.org/GenerateDKIMCert' was not recognized. at (WebService::Error::checkResult line 103) at generateDKIMKeyPair(default, 1024)(SmarterMail::Common::Domain::generateDKIMKeyPair line 208) at execute console command --generate-domain-dkim-key-pair(vconsoleapp::start line 122) at execute mailmng.exe --generate-domain-dkim-key-pair "--domain-name=
Corresponding DNS records for DKIM are not created under Domains > example.com > DNS settings .
The error appears during Plesk upgrade to 17.0 version:
This is Plesk bug with ID #PPPM-5812 which has been fixed in Plesk Onyx 17.5.
As a workaround for Plesk 17.0, upgrade SmarterMail to 15.x version.