Traffic usage statistics are not being updated: Error 0x000000135

Created:

2017-02-20 12:47:12 UTC

Modified:

2017-08-17 03:09:09 UTC

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Traffic usage statistics are not being updated: Error 0x000000135

Applicable to:

  • Plesk Onyx for Windows

Note: This article has the reference to the issue with the fix available:

  • #PPPM-5827 "Plesk daily maintenance script failed to calculate website statistics."
    Fixed in:
Please consider updating your server:

Symptoms

  • Traffic usage statistics for domain example.com are not being updated.

  • The following error in Event Viewer when trying to calculate statistics for example.com:
Faulting application name: statistics_collector.exe, version: 17.0.17.0, time stamp: 0x58492504
Faulting module name: ucrtbase.DLL, version: 10.0.10586.9, time stamp: 0x5642c5f8
Exception code: 0xc0000417
Fault offset: 0x00083484
Faulting process id: 0x2488
Faulting application start time: 0x01d286bcfb9256c7
Faulting application path: E:\Program Files (x86)\Parallels\Plesk\admin\bin\statistics_collector.exe
Faulting module path: C:\Windows\system32\ucrtbase.DLL
  • Daily task script fails with the following error code:

Error 0x000000135

Cause

This is Plesk bug with ID PPPM-5827 which was fixed in Plesk Onyx 17.5.3 .

Resolution

Upgrade to the latest Plesk version .

As a workaround:

1. Create the backup of the following files:

C:\Program Files (x86)\Parallels\Plesk\admin\bin\mailenableproviderw.dll
C:\Program Files (x86)\Parallels\Plesk\admin\bin\statistics_collector.exe


2. Stop services "Plesk PopPas Service", "Plesk Management Service".

3. Replace aforementioned files with ones from archive " fix-pps-164.zip ".

4. Start services "Plesk PopPas Service", "Plesk Mangement Service".

5. Recalculate statistics using the article How to recalculate statistics for all domains on Plesk for Windows .

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