Migration from cPanel moves all mailboxes to the mail domain where it is not created in cPanel


2017-02-15 05:38:46 UTC


2017-08-17 15:09:07 UTC


Was this article helpful?

Have more questions?

Submit a request

Migration from cPanel moves all mailboxes to the mail domain where it is not created in cPanel

Applicable to:

  • Plesk Onyx for Linux

Note: This article has the reference to the issue with the fix available:

  • #PMT-3506 "Several domain aliases, created by cPanel for internal purposes, were migrated as domain aliases in Plesk. Now Plesk Migrator recognizes and ignores such technical aliases."
    Fixed in:
Please consider updating your server:


  • During the migration from cPanel to Plesk, addon domains are migrated as aliases and aliases are migrated as addon domains.

  • Mail services are enabled on a wrong domain and no mail content was transferred.

  • If migrating only mail content, the following error message appears in Plesk interface:

    [Sync content] Failed to copy mail content of subscription. Most probably that happens because of a network-related issue. Check network connections between source and target servers, then run migration for that subscription once more.
    Migration tools tried to perform operation in 3 attempts: Rsync failed to copy mail content from the source (the source server 'cpanel' ( to the target server (target Plesk server): Command execution failed on the local server with non-zero exit code.
    command: /usr/bin/rsync -e 'ssh -i /usr/local/psa/var/modules/panel-migrator/sessions/20170206181648/target-server/ssh-keys/id_rsa. -p 22 -o PasswordAuthentication=no -o StrictHostKeyChecking=no -o GSSAPIAuthentication=no' --archive --exclude=maildirsize --exclude='.qmail*' --exclude=@attachments/ --exclude=mail.example.com root@ /var/qmail/mailnames/mail.example.com/username2/Maildir/
    exit code: 23
    stderr: rsync: change_dir "/home/username/mail/mail.example.com/username2" failed: No such file or directory (2)
    rsync error: some files/attrs were not transferred (see previous errors) (code 23) at main.c(1518)[Receiver=3.0.9]


This is Plesk bug with ID #PMT-3506 , which was fixed in Plesk Migrator 2.9 .


Plesk Migrator is updated automatically, no special actions are required.

Have more questions? Submit a request
Please sign in to leave a comment.