- Plesk for Linux
Unable to manage subscription with the following error:
CONFIG_TEXT: Unable to find row by field login with value username in the smb_users table
The following mysql querry gives an empty output
CONFIG_TEXT: mysql> SELECT
Empty set (0.01 sec)
Database inconsistency. User information is not recorded in
In case 'admin' user is affected, go to Profile & Preferences under admin user and click OK.
If a customer is affected, go to Customers > username > Add description. Modify the description with any changes. Revert the changes if required:
If Plesk is not accessible with the same error, restore recent daily dump of Plesk database, when Plesk was accessible in Plesk dump directory:
# grep DUMP_D /etc/psa/psa.conf
And restore it according to the steps in How to backup/restore a Plesk database dump article.