Unable open items in Tools & Settings: The operation you were performing failed.

Created:

2017-02-12 23:12:20 UTC

Modified:

2017-08-08 13:42:13 UTC

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Unable open items in Tools & Settings: The operation you were performing failed.

Applicable to:

  • Plesk for Windows

Symptoms

Following message occurs when open items in Tools & Settings :

The operation you were performing failed. You can retry the operation with or without changing its parameters. You may also want to report this problem to our support so that we could help you as soon as possible.

The following error can be found in Windows Event Viewer:

Unable to process run as command: C structured exception: 0xc0000005
at Plesk impersonation(PipeServer::ServerThread::runAs line 752)
Execute file name: C:\Program Files (x86)\Parallels\Plesk\admin\bin\plesksrv.exe

Cause

Corrupted files in %plesk_bin% directory.

Resolution

1. Stop Plesk services

2. Replace %plesk_bin% directory from test environment.

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