"Configure Email Client" windows display wrong "Incoming mail server" and "Outdoing mail server"

Created:

2017-08-11 10:24:54 UTC

Modified:

2017-08-22 07:36:30 UTC

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"Configure Email Client" windows display wrong "Incoming mail server" and "Outdoing mail server"

Symptoms

"Configure Email Client" windows display wrong "Incoming mail server" and "Outdoing mail server" - it displays domain name instead of full mail server name like in MX record.

MX record has got non-domain value in Plesk > Subscriptions > example.com > Websites & Domains > DNS Settings

Screenshot.png

while in Plesk > Subscriptions > example.com > Mail > Email Addresses > Screenshot.png > Configure Email Client

Screenshot.png

Incoming mail server and Outgoing mail server parameters have got the domain name values:

Screenshot_2.png

Cause

It is known issue PPPM-4687 which will be fixed in future updates.

Resolution

All information regarding Mail server username, Incoming mail server, Outgoing mail server parameters and etc. can be found in the file /usr/local/psa/admin/application/smb/views/scripts/email-address/configuration.phtml.

As a workaround, create a backup of this file and edit it according to your needs.

For example, editing of this row

<?php echo $this->lmsg('fieldIncomingServer'); ?>: <?php echo $this->escape($this->domainName); ?><br>

to this one

<?php echo $this->lmsg('fieldIncomingServer'); ?>: <?php echo $this->escape(12345); ?><br>  

changes Incoming mail server to 12345.

Screenshot_2.png

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