Mozilla shows that the connection is not secure even though the certificate is valid

Created:

2017-08-11 04:13:46 UTC

Modified:

2017-08-11 05:39:55 UTC

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Mozilla shows that the connection is not secure even though the certificate is valid

Symptoms

  • SEO-safe Redirect from HTTP to HTTPS is enabled for the domain;
  • Preferred domain is set to www in Domain > example.com > Hosting Settings;
  • Mozilla shows that the connection is not secure even though the certificate is valid:2017-08-11_11_21_01-Insecure_Connection.png

Cause

The certificate is issued only for a www. subdomain.

Resolution

Contact the CA that issued the certificate and add example.com to list of names the certificate is issued for.

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