- Plesk Onyx 17.5 for Linux
If click Manage This Site next to any of the WBB-enabled domains at Extensions > Web Business Builder > Domains, the following error is shown:
PLESK_ERROR: Error: WBB website was not created for user john.
Another issue is occurring when clicking Web Business Builder at Domains > example.com:
PLESK_ERROR: Error: unknown user.
This is a bug in Web Business Builder extension, which is fixed in version 1.2.
Update Web Business Builder extension to version 1.2 or higher at Extensions > Updates > select Web Business Builder > Update.
If the issue still persists after the upgrade, perform the following:
1. Log in to the server via SSH.
2. Back up Web Business Builder database:
# cp /opt/psa/var/modules/web-business-builder/sql3db.db /opt/psa/var/modules/web-business-builder/sql3db.db.bak
3. Clear all rows in the 'toplinewebsitebuilder' table of the database:
# sqlite3 /opt/psa/var/modules/web-business-builder/sql3db.db
sqlite> delete from toplinewebsitebuilder;