On October 19, 2021, we have enabled single-sign-on for our Plesk Support Center to provide a seamless login/account experience. This implies that you’ll be able to use a single account across any of our web-facing properties.
If you had already registered your account at Plesk 360 (formerly known as My Plesk) please use one for login. Otherwise please re-register it using the same email address as your existing Zendesk login (support account). It’s essential that you use the same email address on our support center to ensure that your tickets stay attached to the same account.

Articles in this section

See more

Servers RDP over Plesk doesn't work: blank page is shown

Avatar
Renan Genova Ferreira
Updated
Follow
Plesk for Windows kb: technical ABT: Group A

Applicable to:

  • Plesk for Windows

Symptoms

  • Servers RDP over Plesk in Tools & Setting > Remote Desktop doesn't work: blank page is shown.
  • Windows Server 2016 is used on the Plesk server.

Cause

ActiveX support is not configured on the client computer or on the server.

Resolution

  1. On the client computer use any browser with the ActiveX support, e.g. IE 11 or IE 10 or 9 and lower or Chrome with the IETab add-on.

  2. Set sufficient ActiveX permissions for the client computer in Internet Explorer > Settings > Internet options > Security ( https://support.microsoft.com/en-us/help/17469/ )

  3. Log in to Plesk server using RDP.

  4. Click on Start button, type Regedit and press Enter.

  5. Change SecurityLayer and UserAuthentication to a hexadecimal zero in HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server\WinStations\RDP-Tcp and reboot the server.

Comments

2 comments

Sort by Date Votes
  • Avatar
    ecabrera81

    Thank You!!  Been looking around for a few days for a fix.  

    0
    Comment actions Permalink
  • Avatar
    Ivan Postnikov

    @ecabrera81

    Hi!

    Thank you for the feedback.
    Glad to know that the article helped to resolve your issue!

    0
    Comment actions Permalink

Please sign in to leave a comment.

Have more questions? Submit a request

Related articles