Subscriptions become locked for sync if PHP settings are changed

Symptoms

1. Many subscriptions are in the locked status without any changes from Plesk administrator's side.

2. Subscription is getting locked after any change of PHP settings for this subscription.

3. PHP version and handler management is selected in Service Plans > Example Plan > Permissions.

4. Hosting settings management is not enabled at Service Plans > Example Plan > Permissions tab.

Cause

This is a Plesk bug with ID PPPM-5442, which is planned to be fixed in future product updates.

Resolution

As a workaround, perform the following actions:

1. In Plesk go to Service Plans > Example Plan > Permissions tab and enable the option Hosting settings management.

2. Apply the changes.

3. Synchronize subscriptions with its service plans. For more information, read:

   • How to synchronize subscriptions with service plans?