Mail account login does not work after upgrade to Plesk Onyx: server responded: -ERR login failed

Created:

2017-02-09 17:05:04 UTC

Modified:

2017-08-08 13:46:00 UTC

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Mail account login does not work after upgrade to Plesk Onyx: server responded: -ERR login failed

Symptoms

Mail account login does not work after upgrade to Plesk Onyx. Webmail shows an error:

server responded: -ERR login failed

Mail server is configured for using Courier-IMAP mail delivery agent, that is not running:

# service courier-imap status
 courier-imap.service
Loaded: not-found (Reason: No such file or directory)
Active: inactive (dead)

Courier-IMAP component is not shown in Plesk > Tools & Settings > Services Management

The service cannot start from command line with "unknown service" error.

Cause

Service configuration corruption

Resolution

1. Launch Plesk autoinstaller:

# plesk installer

2. Install Dovecot  IMAP/POP3 server 

3. Launch Plesk autoinstaller and install Courier-IMAP back

 

 

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