Unable to create a domain/subscription: hosting update is failed

Symptoms

• Unable to create a subscription/domain with the following error message in Plesk:

  PLESK_ERROR: Error: hosting update is failed: webstatmng: Unable to open file /etc/awstats/awstats.model.conf: No such file or directory System error 2: No such file or directory webstatmng: Unable to copy the file /etc/awstats/awstats.model.conf to /opt/psa/etc/awstats/awstats.domain.tld-http.conf System error 2: No such file or directory

• The file /etc/awstats/awstats.model.conf is present on the server:

  # ls -la /etc/awstats/awstats.model.conf
  lrwxrwxrwx 1 root root 25 May 13 04:06 /etc/awstats/awstats.model.conf -> /etc/awstats/awstats.conf

• The following KB article did not help:

  Subscription creation fails with error: Unable to find the awstats template file

• The reinstallation of AWStats via Plesk Installer did not help.

Cause

The AWStats installation is corrupted.

Resolution

Temporary switch to Webalizer on the Service Plan level in Plesk at Service Plan > service_plan_name > Hosting Parameters > Web Statistics to be able to create domains.