Unable to change password for subscriber: Empty input path

Created:

2017-02-07 18:35:45 UTC

Modified:

2017-08-16 16:51:38 UTC

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Unable to change password for subscriber: Empty input path

Applicable to:

  • Plesk 11.x for Windows

Symptoms

  1. Unable to change password for a subscriber:

    Error: System user update is failed: The following system user attributes were not changed: passwd (Unable to execute usermng: Empty input path: (87) The parameter is incorrect. (Error code 1))
    
  2. The following error could be found in php_error.log :

    DEBUG (7)  [util_exec]: 0, script = usermng, version = 1.0, args=--set-password --name=user --password=xxxxxx, stdin=
    ERR (3)  [util_exec]: plesk_proc_close() failed
    DEBUG (7)  [util_exec]: 0, time = 0.055994987487793, errcode = 1; stderr = ; stdout = Empty input path: (87) The parameter is incorrect.
    PleskUtilException: "E:\Program Files (x86)\Parallels\Plesk\/admin/bin\usermng" --set-password "--name=user" "--password=xxxxxx" failed with code 1.
    
    stdout:
    Empty input path: (87) The parameter is incorrect.
    

Cause

Local path parameter for the subscriber is missed.

Resolution

Go to Computer Management > Local Users and Groups > Users > select user > Properties > Profile , specify proper path to this domain directory ( %plesk_vhosts%\domain.tld ).

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