Plesk Onyx for Linux
kb: technical
ABT: Group B
Plesk Obsidian for Linux
Applicable to:
- Plesk Obsidian for Linux
- Plesk Onyx for Linux
Symptoms
-
Webmail of a domain without hosting is not accessible. The following error is shown in a browser:
PLESK_INFO: 404 not found
-
webmail.example.com points to the server IP address 203.0.113.3 in Plesk > Domains > example.com > DNS Settings.
- The server has multiple IP addresses in Tools&Settings > IP Addresses
Cause
When a domain does not have hosting, its webmail is assigned to a server main IP address in Plesk database, not being the same as the used in DNS Settings for the domain.
Resolution
-
Login to the server via SSH.
- Change the IP of the domain through CLI, with:
# plesk bin subscription --update example.com -ip 203.0.113.3
-
Reconfigure the web server with:
# plesk repair web -y
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