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Webmail of a domain without hosting is not accessible: 404 not found

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Taras Ermoshin
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Plesk Onyx for Linux kb: technical ABT: Group B Plesk Obsidian for Linux

Applicable to:

  • Plesk Obsidian for Linux
  • Plesk Onyx for Linux

Symptoms

  • Webmail of a domain without hosting is not accessible. The following error is shown in a browser:

    PLESK_INFO: 404 not found

  • webmail.example.com points to the server IP address 203.0.113.3 in Plesk > Domains > example.com > DNS Settings.

  • The server has multiple IP addresses in Tools&Settings > IP Addresses

Cause

When a domain does not have hosting, its webmail is assigned to a server main IP address in Plesk database, not being the same as the used in DNS Settings for the domain.

Resolution

  1. Login to the server via SSH.

  2. Change the IP of the domain through CLI, with:

    # plesk bin subscription --update example.com -ip 203.0.113.3

  3. Reconfigure the web server with:

    # plesk repair web -y

 

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