Unable to upgrade Plesk: Invalid class FATAL_ERROR: Unable to get IP address

Created:

2017-02-07 08:41:42 UTC

Modified:

2017-08-08 13:44:23 UTC

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Unable to upgrade Plesk: Invalid class FATAL_ERROR: Unable to get IP address

Applicable to:

  • Plesk 12.5 for Windows

Symptoms

Unable to upgrade Plesk:

INFO: STEP 6: Checking the availability of Plesk Panel TCP ports...
Error:
ERROR: Invalid class
ERROR:
Description = Not found
FATAL_ERROR: Unable to get IP address

The following error arises when trying to click on Re-Read IP in Tools and Settings > IP Addresses :

Error: ifmng failed: Class not registered (COM Error 80040154) at Unable to get all IP addresses at (IFmng::IPManager::getAll line 274) at execute console command --list(vconsoleapp::start line 100) at execute "E:\Program Files (x86)\Parallels\Plesk\admin\bin\ifmng.exe" --list(vconsoleapp::run line 117) (Error code 1) 

Cause

corrupted win32_NetworkAdapterConfiguration

Resolution

Rebuild WMI according to instructions from Microsoft here . NOTE: server reboot is required!

If there is no visible errors found in Plesk and the following command returns output, the upgrade can be continued ignoring this error:

wmic.exe path win32_NetworkAdapterConfiguration get IPaddress /value
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