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Website is not accessible: 403 Forbidden AH01797: client denied by server configuration

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Alexander Tsmokalyuk
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Applicable to:

  • Plesk for Linux

Symptoms

  • The website shows the following error:

    CONFIG_TEXT: 403 Forbidden

  • The log file /var/www/vhosts/system/example.com/logs/error_log contains errors:

    CONFIG_TEXT: AH01797: client denied by server configuration: /var/www/vhosts/example.com/index.php

  • There is a /var/www/vhosts/example.com/httpdocs/.htaccess file that contains strings like this:

    CONFIG_TEXT: Deny from all

Cause

Apache directive Deny from all forbids access to the website from all IP addresses.

Resolution

  1. Connect to the server via SSH;
  2. Open file /var/www/vhosts/example.com/.htaccess in text editor;
  3. Add the "#" sign before the directive Deny from all.

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