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Website is not accessible: 403 Forbidden AH01797: client denied by server configuration

Alexandr Nikolaenko

Updated December 18, 2018 09:00

Applicable to:

Plesk for Linux

Symptoms

The website shows the following error:

CONFIG_TEXT: 403 Forbidden
The log file /var/www/vhosts/system/example.com/logs/error_log contains errors:

CONFIG_TEXT: AH01797: client denied by server configuration: /var/www/vhosts/example.com/index.php
There is a /var/www/vhosts/example.com/httpdocs/.htaccess file that contains strings like this:

CONFIG_TEXT:Deny from all

or

CONFIG_TEXT: Require all denied

Cause

Apache directive Deny from all forbids access to the website from all IP addresses.

Resolution

Connect to the server via SSH;
Open file /var/www/vhosts/example.com/.htaccess in text editor;
Add the "#" sign before the directive Deny from all.

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