Subscriptions, Customers, Resellers are missing in Plesk after license downgrade

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    Noam Harel

    Hi

    thanks for the information, though i made the change, still i cannot see the website, i have gone through the above instructions but still cannot see positive result.

    my case was a downgrade from 'web host' to 'web admin', please your quick help

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    Noam Harel

    ok, i resolved it...

    it was fixed after completing the above instruction + log out and log in.

    should be mentioned in the instructions

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    Noam Harel

    I am doing a migration project to hundreds of server and encountered this with windows server, how to fix through powershell or windows? 

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    Danil Dmitrienko

    Hello, @Noam Harel

    The article has been updated. Check the CLI section for the PowerShell command. For more advanced automation refer to the PowerShell and Plesk CLI documentation.

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    George Tasioulis

    Hello,

    I'm experiencing this error "Warning: Customers management is turned off but you have several customers(1)." on a Plesk with Web Admin edition license, even though all domains are under "admin".

    plesk db "select d.name as 'Domain name',c.pname as 'Owner Name',c.type as 'Client Type' from domains d join clients c on d.cl_id=c.id where d.cl_id <> 1"
    gives no output at all, so I tried:

    plesk db "select d.name as 'Domain name',c.pname as 'Owner Name',c.type as 'Client Type' from domains d join clients c on d.cl_id=c.id"
    which gives:

    +-----------------------+------------------+-------------+
    | Domain name | Owner Name | Client Type |
    +-----------------------+------------------+-------------+
    | domain1.com | Owner's name | admin |
    | sub1.domain1.com | Owner's name | admin |
    | sub2.domain1.com | Owner's name | admin |
    | sub3.domain1.com | Owner's name | admin |
    | sub4.domain1.com | Owner's name | admin |
    | sub5.domain1.com | Owner's name | admin |
    | domain2.com | Owner's name | admin |
    +-----------------------+------------------+-------------+

    Any ideas?

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    Denis Bykov

    @George Tasioulis
    Seems that the warning is no longer actual or completely false-positive.
    Does it persist after applying step 3 of a CLI solution for all subscriptions?

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    Fouad Ahmed Fouad

    Thanks for the CLI solution, it worked, I was afraid after updating license key that previous installed domains got removed from plesk when I logged in and didn't find previous installed domains! so please try to leave any hint on Plesk that missed domains are just disappeared and not removed to avoid panics.

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    Ivan Postnikov

    Hello Fouad Ahmed Fouad

    Thank you for the feedback and idea. I've created a feature suggestion about it, feel free to vote.

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    Robert Carlson

    I'm struggling with the same issue, my site is suddenly not appearing on my plesk panel.  One site out of 6 that I have on the server.
    What is the software being use above in the screen shots for:

    plesk db "select d.name as 'Domain name',c.pname as 'Owner Name',c.type as 'Client Type' from domains d join clients c on d.cl_id=c.id where d.cl_id <> 1"

    Plesk CLI?  I'm on a Windows server so I have Powershell available, but not sure what tool is this? is there a Plesk command line tool?

     

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    Alexey Lapshin

    Hello @Robert Carlson,
    In Plesk for Windows the command in article should be executed in cmd.exe (or powershell) that ran as Administrator.
    In case the after applying solution from article did not resolved the issue - feel free to submit ticket to us https://support.plesk.com/hc/en-us/articles/213608509-How-to-submit-a-request-to-Plesk-support- 

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