Subscriptions, Customers, Resellers are missing in Plesk after license downgrade

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    Noam Harel

    Hi

    thanks for the information, though i made the change, still i cannot see the website, i have gone through the above instructions but still cannot see positive result.

    my case was a downgrade from 'web host' to 'web admin', please your quick help

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    Noam Harel

    ok, i resolved it...

    it was fixed after completing the above instruction + log out and log in.

    should be mentioned in the instructions

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    Noam Harel

    I am doing a migration project to hundreds of server and encountered this with windows server, how to fix through powershell or windows? 

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    Danil Dmitrienko

    Hello, @Noam Harel

    The article has been updated. Check the CLI section for the PowerShell command. For more advanced automation refer to the PowerShell and Plesk CLI documentation.

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    George Tasioulis

    Hello,

    I'm experiencing this error "Warning: Customers management is turned off but you have several customers(1)." on a Plesk with Web Admin edition license, even though all domains are under "admin".

    plesk db "select d.name as 'Domain name',c.pname as 'Owner Name',c.type as 'Client Type' from domains d join clients c on d.cl_id=c.id where d.cl_id <> 1"
    gives no output at all, so I tried:

    plesk db "select d.name as 'Domain name',c.pname as 'Owner Name',c.type as 'Client Type' from domains d join clients c on d.cl_id=c.id"
    which gives:

    +-----------------------+------------------+-------------+
    | Domain name | Owner Name | Client Type |
    +-----------------------+------------------+-------------+
    | domain1.com | Owner's name | admin |
    | sub1.domain1.com | Owner's name | admin |
    | sub2.domain1.com | Owner's name | admin |
    | sub3.domain1.com | Owner's name | admin |
    | sub4.domain1.com | Owner's name | admin |
    | sub5.domain1.com | Owner's name | admin |
    | domain2.com | Owner's name | admin |
    +-----------------------+------------------+-------------+

    Any ideas?

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    Denis Bykov

    @George Tasioulis
    Seems that the warning is no longer actual or completely false-positive.
    Does it persist after applying step 3 of a CLI solution for all subscriptions?

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    Fouad Ahmed Fouad

    Thanks for the CLI solution, it worked, I was afraid after updating license key that previous installed domains got removed from plesk when I logged in and didn't find previous installed domains! so please try to leave any hint on Plesk that missed domains are just disappeared and not removed to avoid panics.

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    Ivan Postnikov

    Hello Fouad Ahmed Fouad

    Thank you for the feedback and idea. I've created a feature suggestion about it, feel free to vote.

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