Domain is not secured even though Let's Encrypt certificate is valid

Created:

2017-08-04 17:23:36 UTC

Modified:

2017-08-08 13:09:36 UTC

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Domain is not secured even though Let's Encrypt certificate is valid

Symptoms

  • Warning in browser is shown whenever the domain is accessed with www-prefix
  • Let's Encrypt
  • Certificate is valid and not expired

Cause

The certificate was issued only for the domain, without www-prefix.

Resolution

Reissue certificate with www-prefix:

  1. Open Domains > example.com > Let's Encrypt
  2. Check the option 'Include a "www" subdomain for the domain and each selected alias'.
  3. Click 'Renew'.
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