- Plesk for Windows
- Plesk for Linux
Installation of license key fails with the following error:
PLESK_ERROR: Key Update Status
Request cannot be serviced from the specified IP(s): xx.xx.xx.xx
The Plesk license is assigned to incorrect IP address.
Get the correct IP address:
Run the command and find the first IP address in the output:
Run the command to list all IP addresses and find IP address tied to primary network device (usually, the primary Ethernet device is named as eth0):
# ip a
Contact Online Sales team or the vendor from which the license was purchased to clarify if the server's primary IP (found on step # 2) is linked to the license and link them if required. For Plesk Partners only: log in to Plesk Partner Central and bind the license to the IP address mentioned in the error message.
Note: for Plesk behind NAT, license should be bound to public IP address of the NAT server