- Plesk for Windows
- Plesk for Linux
Installation of license key fails with the following error:
PLESK_ERROR: Key Update Status
Request cannot be serviced from the specified IP(s): xx.xx.xx.xx
PLESK_ERROR: Unable to update PLSK.12345678.0000: an error occurred while processing your key. You can try to retrieve the key manually in Plesk (Tools & Settings > License Management) or let Plesk try to update it in the next 24 hours. If you do not want to receive this notification anymore, remove this key from Plesk.
The Plesk license is assigned to incorrect IP address.
Get the correct IP address:
Run the command and find the first IP address in the output:
Run the command to list all IP addresses and find IP address tied to primary network device (usually primary ethernet device is named as eth0 / eth0:0 / venet0:0):
# ip a
Contact Online Sales team or the vendor from which the license was purchased to clarify if the server's primary IP (found on step # 2) is linked to the license and link them if required. For Plesk Partners only: log in to Plesk Partner Central and bind the license to the IP address mentioned in the error message
Note: for Plesk behind NAT, license should be bind to public IP address of the NAT server