License can not be installed: Request cannot be serviced from the specified IP

Created:

2017-02-05 12:28:58 UTC

Modified:

2017-08-18 13:59:55 UTC

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License can not be installed: Request cannot be serviced from the specified IP

Applicable to:

  • Plesk for Windows
  • Plesk for Linux

Symptoms

Installation of license key fails with the following error:

Key Update Status

Request cannot be serviced from the specified IP(s):  xx.xx.xx.xx

Cause

License is assigned to another IP address than request to license renewal comes from.

Resolution

Check, whether specified in the error IP present in Tools & Settings > IP addresses .

Or directly on the system:

Linux:

# ip a

Windows:

ipconfig

Contact On-Line Sales team to clarify if the server's IP linked to the license via Contact Form

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