- Plesk for Windows
- Plesk for Linux
Installation of license key fails with the following error:
PLESK_ERROR: Key Update Status
Request cannot be serviced from the specified IP(s): xx.xx.xx.xx
PLESK_ERROR: Unable to update PLSK.12345678.0000: an error occurred while processing your key. You can try to retrieve the key manually in Plesk (Tools & Settings > License Management) or let Plesk try to update it in the next 24 hours. If you do not want to receive this notification any more, remove this key from Plesk.
License is assigned to another IP address than request to license renewal comes from.
Check, whether specified in the error IP present in Tools & Settings > IP addresses
Or directly on the system while being connected via SSH/RDP:
# ip a
Contact On-Line Sales team to clarify if the server's IP linked to the license via Contact Form
Note: If the server has multiple IP addresses the one associated with the license must be the first displayed in the system according previous commands