plesk-multi-server process is stuck and all tasks are in New status without any progress

Created:

2017-02-02 22:33:35 UTC

Modified:

2017-08-16 17:10:10 UTC

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plesk-multi-server process is stuck and all tasks are in New status without any progress

Applicable to:

  • Plesk Multi Server

Symptoms

plesk-multi-server process got stucked with \_ [sw-engine] :

[# ps faxuwww | grep plesk-multi-server
psaadm   44736  0.7  0.4 382724 27424 ?        S    14:38   0:00 plesk-multi-server: task-queue master process
psaadm   44954  2.2  0.0      0     0 ?        Z    14:40   0:00  \_ [sw-engine] 

All new tasks got stuck in New status without provisioning:

sqlite> select COUNT(*) from tasks where status = 5;
COUNT(*)
434

No tasks at all are in Running status.

Cause

These are internal issues with IDs EXTPMS-1245, EXTPMS-1157, EXTPMS-1146, EXTPMS-1131 which are planned to be fixed in future product updates.

Resolution

As a workaround, download and unpack the custom fix attached . Place MappedDbTableSelect.php file to /usr/local/psa/admin/plib/modules/plesk-multi-server/library/View/DataList/Paginator/ directory and Tasks.php to /usr/local/psa/admin/plib/modules/plesk-multi-server/library/View/DataList/

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