Cannot set up Plesk mail IMAP account in Outlook: SASL DIGEST-MD5 authentication failed: authentication failure

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    King555

    This work-around is not only required for Outlook users, but also for users of the Android app "Samsung Email".

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    Ivan Postnikov

    @King555

    Thank you for sharing this information.
    The article was updated.

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    Andreas Hendrickx

    Just some extra info for somebody who might encounter this. I am using the Outlook version coming with the Office 365 package. I was unable to setup IMAP. It simply failed without any additional information. A POP3 connection worked. I do use Samsung Mail  on my Android phone and there it worked fine.

    This solution fixed my Outlook setup problems. And as a bonus made retrieving mails via Samsung mail three times as fast

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    Alisa Kasyanova

    @Andreas Hendrickx
    Thank you for the information! I am sure other Plesk users will find it useful.

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    Andreas Hendrickx

    The issue returns after a while. The same steps fix it. I assume the configuration file get changed by an update. It is kind of annoying to ind out that suddenly all my customers have outlook problems and to go to the same steps again. Is there a way to fix the change ? Or any sight on a permanent solution.

    I understand that in its core this is an Outlook problem. But it is one of the most used application by my customers.

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    Alexander Tsmokalyuk

    @Andreas I have fixed the article. The custom configuration file should not be rewritten by the updates. Thank you for the reporting the issue.

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    Andreas Hendrickx

    Alexander Tsmokalyuk Thanks !! I give it a go :)

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    Jay Ambrose (Edited )

    Thanks for sharing this. This works perfectly!

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    Madhavi Chandrasekaran

    Hi , I am not a techie. How can i get it to work again in my Outlook? It used to very well until recently. THanks!

     

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    Ivan Postnikov

    Hello Madhavi Chandrasekaran

    In that case, the suggestion is to submit a request for support, depending on where Plesk license was purchased https://support.plesk.com/hc/en-us/articles/213608509-How-to-submit-a-request-to-Plesk-support-

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