Unable to switch the DNS server to Simple DNS plus: Some fields are empty or contain an improper value

Created:

2017-01-31 16:38:14 UTC

Modified:

2017-08-19 03:09:22 UTC

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Unable to switch the DNS server to Simple DNS plus: Some fields are empty or contain an improper value

Applicable to:

  • Plesk Onyx for Windows
  • Plesk Onyx

Note: This article has the reference to the issue with the fix available:

  • #PPPM-5678 "The service of SimpleDNS Plus v. 6.0.118.0 was erroneously detected as “Not Activated”."
    Fixed in:
Please consider updating your server:

Symptoms

Unable to change DNS server to Simple DNS Plus in Plesk: Tools & Settings > Plesk Components > Simple DNS Plus 6.0.118.0 not activated > OK . The following error is shown:

Error: Some fields are empty or contain an improper value.

Cause

Plesk checks for SimpleDNS license file existence in the C:\ProgramData\JH Software\Simple DNS Plus\license.xml . The server has no such file.

Resolution

Request #PPPM-5678 was created in order to review why Plesk is checking this file.

Please keep checking the release notes, available here, for announcements:
https://docs.plesk.com/release-notes/onyx/change-log/

As a workaround create an empty license.xml file.

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